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15. December 2009 by Aidan.
Posted in Service Desig, Communication, General | No Comments »
18. February 2008 by Aidan.
On Nov. 7th and 8th last the 3rd International Conference on Services and Innovation was held at the Royal Hospital, Kilmainham, Dublin. Most of the presentations from that conference are available to download on the website now:
http://www.innovationconference.net/asp/
There was a number of very interesting presentations on innovation, particularly in the service sector. Two that stood out were one by Aviv Katz of Engine about The Fundamentals of Service Design and a case study by Christine Kurjan of Innovation Delivery. Take a look at these…
Posted in innovation, strategy, Communication | No Comments »
12. February 2008 by Aidan.
In the course of starting this blog I looked at a lot of others. A few things struck me, particularly there are so many blogs out there (which is the point I guess) but also that there is so much content. How long do people really spend reading all of this stuff? Personally I don’t spend very long. Are there lots of people out there with so much time on their hands that they can read all of these blogs? I don’t think so. My preference is to keep the content short and clear (i.e. a blog V’s a weblog). Get the message/thought across quickly and then send me somewhere else if I want to read the details. Also, to avoid over/mis-communication, keep the language simply. It’s pretty tiring to read about a company that has “an intense passion for diving into the consumer behaviour pool”. ![]()
Posted in Communication | No Comments »