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Archive for 27. November 2009
The Service Design LADDER
27. November 2009 by Aidan.
Here is a visual tool that I have put together to assist in outlining the key steps in the Service Design process.
The LADDER moves from assessing the LAndscape->Discovery->Design->Evaluation->Roll-out and it captures some of the key tools and thought processes involved along the way.
Here is a PDF version: SD LADDER PDF
Posted in Service Desig, Customer Service, General | No Comments »
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