23. September 2009 by Aidan.

The First Nordic Service Design & Service Innovation Conference takes place in Oslo on November 24th to 26th.

 It is being hosted by the Oslo School of Architecture and Design.

Here are details from the organisers website:

The conference will run over three days, and participation can be for one or more days.

Day 1, 24th November: The Business case
A day addressing business issues and commercial potential. This day will present Service Design to business.

Day 2, 25th November: Crossover
A crossover day, bringing business and research together through tutorials, workshops and more. This day will encourage discussion, learning and sharing.

Day 3, 26th November: A research day
A day to discuss research into Service Design and design-related service innovation. This day will present ongoing and completed research into service design.

In addition to this we will have an exhibition space, poster session and various events. 

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23. September 2009 by Aidan.

Here is an interesting article written by Nicole Sturgill in BAI Banking Strategies. [article]

Nicole gives lots of interesting examples about the evolution and success of self-service in the banking industry.

I added a comment to the article, as follows:

“Good article, however you also have to carefully consider the employees perspective. One of the main opportunities to reduce costs through self-service is, as you mention, in the reduction of staff numbers needed. However, we expect those same staff to be responsible for the roll-out of the new service and to be advocates for it. If they feel that they job is at risk they will not be motivated to make it succeed. This needs to be managed very carefully.”

Aidan 

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