I had the pleasure of staying at two Four Seasons Hotels over the past two weeks and it really was a pleasure. I spent one night in the Dublin Four Seasons Hotel and a few nights in the Scottsdale Four Seasons Resort. While both of these properties are fantastic places to stay, it is the quality and consistency of the customer service in these (and all) Four Seasons hotels that really makes the difference.The employees of this Canadian based firm are extremely well trained in how to interact with customers and they execute this perfectly. You often hear the phrase “customer service excellence” but it is rare to actually find it across the board on a large scale. Four Seasons have found the magic formula to deliver this. I believe that they do it by carefully selecting the people who work for them, by ensuring that all employees are clear about their mission to satisfy every customer and also investing time and effort into documenting how to do everything correctly. The end result is a blend of great service from staff who will genuinely do everything they can to ensure that you are not disappointed by any aspect of your stay. They are a model for how to design and deliver great customer service. I only hope that I can experience it again ASAP.