- Communication (3)
- consultants (7)
- Customer Service (23)
- General (63)
- Health Service Innovation (3)
- innovation (17)
- international (13)
- PSB (1)
- Selling "Services" (16)
- Service Desig (14)
- Service Design in Ireland (8)
- Servitize (17)
- strategy (15)
- 1. August 2010: The value of complaints
- 13. July 2010: Healthcare, Bad Health & Health 2.0 from Esther Dyson
- 9. July 2010: Irish Poll on Healthcare Standards - service design needed...
- 9. July 2010: KLM - Customer Experience Program
- 2. July 2010: Reframing Health - Rajiv Mehta
- 1. July 2010: Quick Service Design Poll - Results
- 30. June 2010: Servitize presents at Bizcamp South East event
- 22. May 2010: Quick Service Design Poll
- 16. March 2010: Service Design in the Guardian
- 13. March 2010: Ireland - the "Crowdsourcing Nation"
Blogroll
- 31 Volts
- AT-ONE Project
- BizCamp Dublin 09
- Bruce Mau Design
- Choosenick!
- Design21C
- designthinkers
- DMI
- Engine
- Fergus Bisset
- Frontier Service Design
- Ideo
- Innovation Delivery
- Kate Andrews
- livework
- Massive Change
- MethodBank
- Proto Partners
- Redjotter
- Service Design & Innovation -Ireland
- Service Design Research
- Service Design Tools
- Servitizer
- thinkpublic
Israel
While in Israel this week, I was again amazed at the contrasts in that country. Everywhere you look there are contrasts. There are contrasts between buildings that date back thousands of years standing next to new modern high tech office space. Contrasts between the old rules and ways and the very technically savvy nation that is Israel today. (Some of the worlds most important software and hardware designs come from Israel).
There are contrasts within the people too. In business the Israelis are extremely blunt and open. It comes across as being agressive. However when you talk to them outside of work, they are very friendly and are really proud of their country, so they want you to enjoy it.
It’s always a pleasure visiting there and seeing these contrasts first hand.
